Frequently Asked Questions

Medical Technology Ltd is a UK-based healthcare device manufacturer established in 2010. Our head office is in Guernsey with offices in London and our fulfillment operation in Southampton. We specialise in developing NICE-approved medical devices for home use.

While Therapulse uses NICE-approved technology, individual NHS trusts make their own decisions about device provision. We recommend speaking with your GP about potential funding options. Many UK customers use our VAT relief option for medical devices.

Yes, Therapulse is registered with the MHRA (Medicines and Healthcare products Regulatory Agency) as a Class 1 medical device, meeting all UK safety and efficacy standards.

Yes! UK customers with qualifying medical conditions can claim VAT relief on their purchase. Simply declare your eligibility during checkout - no prescription required. This saves you 20% on the device cost.

Therapulse has been proven in clinical trials to help alleviate RLS symptoms. In our most recent study, 88% of patients experienced significant relief. While we cannot claim to 'cure' RLS, clinical evidence shows consistent symptom reduction in the majority of users.

Most users experience some relief within the first session, with optimal benefits typically seen after 1-2 weeks of regular use. We recommend using Therapulse as part of your bedtime routine for best results.

In our clinical study of 100 patients, we specifically selected the most serious cases - many had tried all available NHS treatments without success. 88% still found significant relief with Therapulse, making it effective even for severe cases.

Yes, Therapulse can safely be used alongside any NHS-prescribed medications or treatments. It's completely side-effect free and won't interfere with other therapies. Many users find it enhances their overall treatment plan.

We offer two UK delivery options: Express (£4.95) - delivered in 1-2 working days for orders before 2pm, or Economy (£2.95) - delivered in 5-6 working days. Both options are fully tracked and insured.

We occasionally run free shipping promotions. Sign up to our newsletter or check our website for current offers. We also have discount codes available that can reduce or eliminate shipping costs.

We offer a full 14-day money-back guarantee for UK customers. Simply return the device in its original packaging using the prepaid Royal Mail returns label included with every order. No questions asked!

While we don't operate a public showroom, you can arrange collection from our Southampton fulfillment centre by appointment. Contact us at least 24 hours in advance to arrange. This option includes no delivery charge.

Therapulse has no contraindications and is safe to use with pacemakers, insulin pumps, or other medical devices. However, we always recommend consulting your GP or specialist if you have any concerns about medical device interactions.

On a single charge, the integrated battery provides 3-4 treatments (approximately 1 hour of use). Charging takes 6-8 hours using the included USB cable. The device shows a red light when charging and green when fully charged.

Absolutely! Therapulse is lightweight, portable, and silent in operation. Many users prefer to use it in bed as this is when RLS symptoms are typically most bothersome. It's also discreet enough to use while watching TV or reading.

Start with setting 1 and gradually increase until you find the level that provides relief. The device has 10 different modes - some users prefer gentle continuous vibration while others benefit from pulsed patterns. Your user manual includes a complete guide to all settings.

At £44.95, you save over 20% compared to high street pharmacies (£59.95). By buying direct from the manufacturer, we eliminate retailer markups and pass the savings to you.

We don't directly process NHS vouchers, but many customers successfully claim reimbursement from their private health insurance. We provide all necessary receipts and medical device certifications for your insurer.

Currently we only accept full payment at checkout via card or PayPal. However, many customers use credit cards that offer their own instalment payment options, or services like PayPal Pay in 3.